The goal of the Origin Software Support Team is to provide our customers unrivaled technical
assistance when implementing our products. We are committed to total customer satisfaction after
purchase and will stop at nothing to ensure that your experience using our products is profitable
for you, your organization, and by extension - your customers.
Support Options
There are 2 support channels to contact our support team, you can email us directly or use the online user forums.
Both feed into the same FIFO (first in - first out) queue, and while the size of that queue can change
from day to day, the average time for an item to go from the back to the front of the queue is a little
under one business day.
The online user forums have some additional advantages over email, you can mark incidents for public consumption,
and you can search among available public incidents which may just be the most immediate way to get an answer.
OriginSoftware.net and Your Privacy
OriginSoftware.net may ask you to register and include personal information that identifies you ("Personal Details")
under certain circumstances, including instances when you download free software.
Origin Software, Inc. uses your information for two primary purposes: To help you automatically manage your personal information.
To inform you of product upgrades, special offers, and updated information on the services offered by Origin Software.
If you choose not to register and provide the required information, you can still use the vast majority of the content contained at originsoftware.net,
but you will be unable to use some additional resources available.